House rules
Terms and Conditions
Welcome to SpinCity Casino. The following terms govern your access to our platform, your relationship with us as the operator, and the rules surrounding wa
Welcome to SpinCity Casino. The following terms govern your access to our platform, your relationship with us as the operator, and the rules surrounding wagering, bonuses, payments, and dispute resolution.
Account Registration and Verification
Only natural persons aged eighteen years or older and resident in jurisdictions not blocked by our licence may open an account. A single individual is restricted to one account; duplicates discovered during reconciliation will be merged or closed.
Registration data must be truthful, current, and verifiable. Submitting false information, impersonating another person, or using payment methods belonging to a third party constitutes a material breach and may forfeit any pending balance.
Before withdrawals exceeding our standard threshold are released, you must complete the Know-Your-Customer routine by uploading government-issued identification, proof of residence dated within the last three months, and where applicable proof of payment instrument.
Deposits, Withdrawals, and Currency Handling
Funds may be added through the payment options published in the cashier section, each of which carries its own minimum, maximum, and processing timeframe. SpinCity Casino does not charge cashier fees, although intermediary banks may apply their own.
Withdrawal requests are reviewed within forty-eight hours and are returned through the same instrument used for the deposit whenever possible, in compliance with international anti-money-laundering norms.
Currency conversion, when needed, uses the prevailing market rate plus a modest margin disclosed at the point of transaction.
Promotional Offers and Loyalty Rewards
Each promotion is bound by specific terms outlining wagering multipliers, eligible games, maximum bet sizes while a bonus is active, and expiry windows. These terms appear on the offer landing page and prevail over generic advertising copy.
Bonus abuse, including coordinated low-risk wagering, deliberate exploitation of game mechanics, or operating multiple accounts to claim repeated welcome offers, leads to confiscation of bonus winnings and may trigger account suspension.
Loyalty points accrued through normal play retain their value for twelve months from the last qualifying activity, after which dormant balances may be reset.
Conduct, Suspension, and Closure
Members shall refrain from abusive language toward support staff, attempts to manipulate game outcomes, the use of automated software, and any activity that contravenes the laws of Zambia, Zimbabwe, or Curaçao.
We reserve the right to suspend access pending investigation where suspicious activity is detected. Confirmed violations result in permanent closure, and balances obtained through illicit means are voided.
Voluntary closure is available at any time through the Account menu. Remaining funds, less any unmet wagering obligations, are returned to the original payment source within seven business days.
Complaints, Governing Law, and Jurisdiction
Disagreements should first be raised with our support desk, which aims to acknowledge complaints within twenty-four hours and resolve them within fourteen days. Cases involving complex financial reconciliation may take longer, in which case interim updates are provided.
If a satisfactory outcome is not reached internally, players may escalate the matter to the Lotteries and Gaming Board of Zimbabwe or the Curaçao Gaming Authority depending on the licensing route of the disputed activity.
These terms are governed by the laws of Curaçao without prejudice to mandatory consumer protections of your country of residence.
Support contacts
- 24/7 live chat available from the support button on every page
- Email assistance: service@spincitywins.com (acknowledged within four hours)
- Regulatory escalation: Curaçao Gaming Authority and Lotteries and Gaming Board of Zimbabwe via their official complaint portals
Disclaimer
This document offers a clear summary of the contractual arrangement between you and SpinCity Casino. Where any provision is found unenforceable under applicable law, the remaining clauses continue in full effect. Continued use of the platform after revisions are published constitutes acceptance of the updated terms.