SpinCity Casino Privacy Policy

Categories of information we handle

When you register a SpinCity Casino account we collect identifying details such as your full name, date of birth, residential address, nationality, and government-issued identification numbers. These elements are required to satisfy know-your-customer obligations imposed by our licensing authorities.

Payment-related data, including card token references, e-wallet identifiers, and transaction histories, is gathered to facilitate deposits and withdrawals. We do not retain full card numbers; tokenisation is handled by certified payment processors.

Technical telemetry such as device fingerprints, IP addresses, browser metadata, and gameplay logs is recorded automatically. This information supports fraud detection, dispute resolution, and platform stability.

Lawful bases and purposes

We rely on contractual necessity to deliver the gaming services you have requested, including managing wagers, paying winnings, and providing customer assistance. Without this processing the platform simply could not function.

Legal obligation forms the basis for anti-money-laundering checks, regulatory reporting to the Lotteries and Gaming Board of Zimbabwe, and tax-related disclosures where applicable.

Where we send promotional communications or run behavioural analytics for product enhancement, processing is grounded in your explicit consent, which you may withdraw at any time through your account settings.

Sharing with trusted third parties

SpinCity Casino partners with payment service providers, identity verification vendors, game suppliers, and cloud infrastructure operators. These partners are bound by written agreements that limit their use of player data to the services we have commissioned.

Disclosures to regulators, courts, or law-enforcement bodies may occur when compelled by lawful order. We carefully assess each request and challenge any that appear overly broad or improperly served.

Storage periods and your entitlements

Records associated with closed accounts are typically retained for a minimum of five years following closure, as required by anti-money-laundering frameworks under our Curaçao licensing. Marketing data is purged sooner once consent expires.

You may request a copy of the information we hold, ask us to correct inaccuracies, or seek erasure of data no longer needed for legitimate purposes. Submit such requests through dpo@spincitywins.com and expect a response within thirty calendar days.

Cookies and similar tracking

Our website deploys both session cookies and persistent identifiers to remember preferences, balance security against usability, and measure aggregate site performance. A cookie banner allows you to adjust non-essential categories.

Strictly necessary cookies cannot be disabled without breaking core functionality, including login persistence and fraud screening. Analytics and marketing cookies, by contrast, remain entirely optional.